Orders & Returns

We accept returns on any unopened or unused products within 30 days of the purchase date to be refunded back onto the original form of payment. Item must be returned in its original condition. For assistance with any opened product that has been tried or tested, please contact customer service at hello@oakessentials.com. For items purchased as a gift, please contact hello@oakessentials.com.
To contact customer service, please email hello@oakessentials.com.
You can check the status of your order by logging into your account and selecting Orders. For additional help, please email us at hello@oakessentials.com.
We are unable to modify or cancel orders after they are placed. For additional help, please email hello@oakessentials.com.
We accept returns on any unopened or unused products within 30 days of the purchase date to be refunded back onto the original form of payment. Item must be returned in its original condition. For assistance with any opened product that has been tried or tested, please contact customer service at hello@oakessentials.com. At this time, we are unable to offer exchanges.
For items purchased as a gift, please contact hello@oakessentials.com.
At this time, orders placed on the Oak Essentials website cannot be returned to Jenni Kayne stores.
We accept PayPal, Klarna, and all major debit and credit cards.
Please email us at hello@oakessentials.com.
Yes, we offer a welcome discount if you sign up for our newsletter. Sign up here.
You are only able to use one promotion code per order.
You can purchase Oak Essentials at Oakessentials.com, Jennikayne.com, or any of our Jenni Kayne retail store locations.
At checkout, you will be able to select a free sample of your choice.
Klarna is a payment tool that enables you to split your purchase into four interest-free payments.
Simply select to pay with Klarna at checkout. Klarna will split your purchase into four equal payments. The first payment is collected at checkout and the remaining three will be collected every two weeks.
There is no interest when paying with Klarna, nor are there any hidden fees when you pay on time.

Shipping

Shipping is free on all orders when ground shipping is selected.
No, at this time we are unable to ship to a PO, APO, or FPO address.
All orders will ship via FedEx Ground unless expedited shipping is selected at checkout.
All orders are shipped within 48 business hours of receipt. Orders that are placed on holidays and weekends are processed within 48 hours of the following business day.
Applicable sales tax will be charged on all orders.

Gift Cards

At this time, we do not offer gift cards.

General

Please email us at hello@oakessentials.com.
Please email us at hello@oakessentials.com.

Products

Our products are never, and will never be, tested on animals.
Our Ritual Oil and Balancing Mist are vegan-friendly product. However, our Cleansing Balm, Moisture Rich Balm, and Restorative Mask all contain animal by-products such as honey and beeswax and would not be considered vegan.
Our products are formulated without gluten.
We use various natural essential oil blends in our products.
Essential oils used in our formulas such as Lavender and Orange Peel contain naturally occurring allergens. Please refer to the ingredient list prior to use to identify individual-specific concerns and perform a patch test behind the ear, if necessary.
Our products are manufactured and filled in Southern California.
Our products, when stored properly, expire 6 months after opening. Please store products in a cool, dry place and discontinue use after this period of time.
Currently, all of our products are packaged in glass with plastic closures.
To recycle our packaging, please separate each piece and recycle the dust liners, lids, sprayers, and caps separately. Our jars and bottles cannot be recycled. Please always check with your local authority to ensure your recycling properly.
Please consult your physician before using any of our products while pregnant.
Oak Essentials products are designed to work as a skincare system. The first step in the routine is the Cleansing Balm, which works to remove makeup and impurities. Next, we suggest a few sprays of the Balancing Face Mist to hydrate the skin, followed by a few drops of the Ritual Oil. Lastly, seal it all in with the Moisture Rich Balm. We recommend using the Restorative Face Mask a few times a week following the Cleansing Balm.
We suggest layering serums after the Balancing Face Mist and before the Ritual Oil and Moisture Rich Balm.
The blue tansy in the Ritual Oil is naturally blue-to-green in appearance. Since blue tansy is a natural essential oil, it can be prone to color change. This is a naturally-occurring process that may take place, but does not affect the safety or efficacy of the product. For best results, please avoid exposing the Ritual Oil to light and elevated temperatures.

Subscriptions

When you sign up for an Oak Essentials Subscription, you will receive 15% off every shipment. You can subscribe to any Oak Essentials product, including The Duo and The Routine. You will have the option of setting your Subscription schedule to 30, 60, or 90 days with free shipping on every order, as well as an artist-comissioned postcard with every purchase.
Yes, you can cancel and modify your Subscription at any time. Simply login and pick your preferred shipping cadence (30, 60, or 90 days) and you can adjust the items in your Subscription to compliment your daily routine.

Product Ingredients

Simmondsia Chinensis (Jojoba) Seed Oil (Organic), Borago Officinalis (Borage) Seed Oil, Sclerocarya Birrea (Marula) Seed Oil, Carthamus Tinctorius (Safflower) Seed Oil, Tanacetum Annuum Flower (Blue Tansy) Oil, Pelargonium Graveolens (Rose Geranium) Flower Oil, Ormenis Multicaulis (Chamomile Maroc) Oil, Lavandula Angustifolia (Lavender) Oil, Curcuma Longa (Turmeric) Root Oil, Anthemis Nobilis (Roman Chamomile) Flower Oil, Tocopherol, Ethylhexylglycerin, Phenoxyethanol.
Water (Aqua, Eau), Rosa Damascena Flower Water, Helianthus Annuus (Sunflower) Seed Oil, Glycerin, Lavandula Angustifolia (Lavender) Flower Oil, Abies Balsamea (Balsam Canada) Needle Oil, Juniperus Virginiana Wood Oil, Boswellia Carterii Oil, Aloe Barbadensis Leaf Juice, Tocopherol, Xanthan Gum, Ethylhexylglycerin, Phenoxyethanol.
Carthamus Tinctorius (Safflower) Seed Oil (Organic), Cocos Nucifera (Coconut) Oil (Organic), Sesamum Indicum (Sesame) Seed Oil (Organic), Borago Officinalis (Borage) Seed Oil, Cera Alba (Beeswax), Theobroma Cacao (Cocoa) Seed Butter, Hippophae Rhamnoides (Sea Buckthorn) Fruit Oil, Rosa Damascena Flower Oil,Pelargonium Graveolens (Rose Geranium) Flower Oil, Ormenis Multicaulis (Chamomile Maroc) Oil, Lavandula Angustifolia (Lavender) Oil, Curcuma Longa (Turmeric) Root Oil, Anthemis Nobilis (Roman Chamomile) Flower Oil, Tocopherol, Ethylhexylglycerin, Phenoxyethanol.
Honey (Mel, Miel) (Organic), Persea Gratissima (Avocado) Oil, Glycerin, Water (Aqua), Cera Alba (Beeswax), Carthamus Tinctorius (Safflower) Seed Oil, Hippophae Rhamnoides (Sea Buckthorn) Fruit Oil, Cananga Odorata (Ylang Ylang) Flower Oil, Pelargonium Graveolens (Rose Geranium) Flower Oil, Anthemis Nobilis (Roman Chamomile) Flower Oil, Lavandula Angustifolia (Lavender) Oil, Tocopherol, Ethylhexylglycerin, Phenoxyethanol.
Carthamus Tinctorius (Safflower) Seed Oil (Organic), Cera Alba (Beeswax), Sesamum Indicum (Sesame) Seed Oil (Organic), Persea Gratissima (Avocado) Oil, Helianthus Annuus (Sunflower) Seed Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil, Mentha Citrata Oil, Lavandula Angustifolia (Lavender) Oil, Juniperus Mexicana (Cedarwood) Oil, Cupressus Sempervirens (Cypress) Leaf/Nut/Stem Oil, Copaifera Officinalis (Balsam Copaiba) Resin, Citrus Aurantium Dulcis (Orange) Peel Oil, Tocopherol, Ethylhexylglycerin, Phenoxyethanol.