We accept returns on qualifying products within 30 days of the purchase date, with refunds issued to the original form of payment. Please note that we are unable to refund any shipping and handling charges. To initiate a return, please contact our customer experience team at hello@oakessentials.com within 30 days of your purchase.

Please note that we monitor returns and reserve the right to refuse service to those who abuse the policy. Any routines or sets purchased must be returned together; we do not accept partial returns of routines or sets. Please note that some promotions (including gift-with-purchases) make your entire order final sale, and we are unable to apply promotions retroactively to orders or subscriptions.

Fedex Ground: Order by 12/11 for delivery by 12/24.
Fedex 3-Day: Order by 12/14 for delivery by 12/24.
Fedex Overnight: Order by 12/19 for delivery by 12/24.

To contact customer service, please email hello@oakessentials.com.

To check the status of your order, simply log into your account, go to the Orders tab, and click the link corresponding to your order number. If you can't find your package, be sure to check around your home and mailbox. Sometimes, packages are marked as “delivered” before they are actually dropped off. If your package does not turn up within 72 hours, please contact our Customer Experience team via live chat, by phone at 310-730-5325 or, by email at hello@oakessentials.com.

We are unable to modify or cancel orders after they are placed. For additional help, please email hello@oakessentials.com.

We accept returns on qualifying products within 30 days of the purchase date, with refunds issued to the original form of payment. Please note that we are unable to refund any shipping and handling charges. To initiate a return, please contact our customer experience team at hello@oakessentials.com within 30 days of your purchase.

Please note that we monitor returns and reserve the right to refuse service to those who abuse the policy. Any routines or sets purchased must be returned together; we do not accept partial returns of routines or sets. Please note that some promotions (including gift with purchases) make your entire order final sale, and we are unable to apply promotions retroactively to orders or subscriptions.

For items purchased as a gift, please contact hello@oakessentials.com.

No. While under the same umbrella, we are separate companies and all returns must be made through oakessentials.com by reaching out to a member of our customer service team. To do so, please email hello@oakessentials.com.

We accept PayPal, Klarna, Amazon Pay, Shop Pay, Google Pay, and all major debit and credit cards. Please note that for subscription orders, Klarna is not available as a payment option.

Yes, we offer a welcome discount of 15% off by signing up for our newsletter here.

You are only able to use one promotion code per order.

Some promotions (including gift-with-purchases) may deem your entire order final sale, which will be clearly stated in promotion’s terms and conditions as well as at checkout. If you're unsure about the terms of a specific promotion, feel free to reach out to our Customer Experience team at hello@oakessentials.com. Please also note that all offers are valid while supplies last, and we are unable to apply promotions retroactively.

You can purchase Oak Essentials at Oakessentials.com, Jennikayne.com, any of our Jenni Kayne retail store locations, as well as select Nordstrom stores and Nordstrom.com, select Bloomingdale's stores and Bloomingdales.com, and Ulta.com.

Klarna is a payment tool that enables you to split your purchase into four interest-free payments.

Simply select Klarna as your payment option at checkout. The first payment is collected at checkout, and the remaining three will be collected every two weeks. Please note that gift cards cannot be used in conjunction with Klarna, and subscriptions are not eligible for payment via Klarna. California residents: Loans are made or arranged pursuant to a California Financing Law license.

There is no interest when paying with Klarna, nor are there any hidden fees when you pay on time. CA resident loans made or arranged pursuant to a California Financing Law license.

Gift-with-purchase promotions and minis from OakEssentials.com are exclusively available through our website, not via Meta, Shop, or other platforms. Terms of these promotions may vary depending on where your purchase was made. Please reach out to the specific retailer for confirmation of eligibility.

The terms of each gift with purchase promotion may vary. If you have questions, please contact our customer experience team at hello@oakessentials.com.

Domestic ground economy shipping is $12 for orders below $50, and free for orders $50 and above.

No, at this time we are unable to ship to a PO, APO, or FPO address.

No, unfortunately we are unable to ship internationally or to Puerto Rico at this time.

All orders will ship via FedEx Ground Economy unless expedited shipping is selected at checkout.

Orders are shipped within 48 business hours of receipt. Orders that are placed on weekends and holidays are processed within 48 hours of the following business day. Orders generally will arrive within 5-10 business days after processing.

Yes, can be shipped with expedited shipping. However, due to shipping guidelines for items containing alcohol, a maximum of four units of eau de parfum can be shipped per expedited shipment. Any order with more than four eau de parfums will be split into multiple shipments.

Applicable sales tax will be charged on all orders.

Click here to sign up. You'll receive a bonus 25 points just by signing up.

If you have an OakEssentials.com account, you’re already an Essentialist! Simply log in here to view your available points and current rewards tier.

For every 100 points you earn, you’ll unlock new options for savings or free product. To view the perks for each tier, go to oakessentials.com/pages/rewards.

Your birthday points bonus will be added to your account on your birthday.

The membership tiers (Sage, Willow, and Oak) are based on the number of points you've earned in a given year.

No, past purchases do not count.

To redeem points as rewards, select “apply your points” at checkout. For free product rewards, visit the rewards page here and add your desired gift to cart—it’s that easy! Please note that free product rewards must accompany a purchase and cannot be redeemed on their own.

Yes, you can redeem rewards and use a promotion code in the same order. If you are logged into your account, the option to apply both will automatically appear at checkout. Please note that subscription orders do not qualify for promotions or rewards redemptions as you receive your subscriber discount automatically.

Yes, rewards redemption is available when checking out with ShopPay. To redeem points as rewards, select “apply your points” when prompted at checkout. To redeem for free product, visit oakessentials.com/pages/rewards and add your desired gift to cart—it’s that easy! Please note that free product rewards must accompany a purchase; they cannot be redeemed on their own. If you have any questions, feel free to email us at hello@oakessentials.com.

Yes, just add the desired subscription to your cart with the shipping frequency you prefer—and make sure you are logged in to your account. The option to apply your rewards to your order will appear at checkout.

Recurring subscription orders are not eligible for reward redemption as they are discounted automatically, but you can apply any existing rewards to the first order in a new subscription.

Yes. Points expire one year from the date they were earned.

Yes, click here to purchase a digital gift card. Please note that purchases of OakEssentials.com gift cards do not qualify for gift-with-purchase promotions.

Thank you for choosing Oak Essentials to partner with. Please send your information to ambassador@oakessentials.com, and our team will be in touch with next steps.

All open positions at Oak Essentials can be found by going to our careers page here.

As the leading authority on cruelty-free compliance, Leaping Bunny sets the standard for quality and compassion in the formulation of skincare and cosmetics—and we couldn’t be happier to be among the brands leading the way with Leaping Bunny Certification. For more details on Leaping Bunny, click here.

Our products are never, and will never be, tested on animals.

All of our products are vegan, with the exception of Moisture Rich Balm, Moisture Rich Body Balm, Cleansing Balm, Conditioning Lip Balm, and Restorative Mask. These products contain sustainably and ethically sourced honey and/or beeswax.

Our products are formulated without gluten.

We use a thoughtfully crafted blend of natural and high-end synthetic fragrances. High-end synthetic fragrances can often be a gentler choice for those with sensitivities, allowing more people to enjoy our products.

Essential oils used in our formulas, such as lavender and orange peel, contain naturally occurring allergens. We recommend reviewing the ingredient list before use to identify any potential concerns and performing a patch test behind the ear if needed. If you have any specific concerns, please consult with your physician prior to use.

Our products are manufactured and filled in the United States.

Our products, when stored properly, expire 6 months after opening. Please store products in a cool, dry place and discontinue use after this period of time.

We use glass, which is infinitely recyclable, wherever possible. For other packaging, we use plastic that can be recycled through most curbside pick-up programs. For specific recycling instructions related to each product, please refer to that product’s detail page.

Yes, please refer to each product page for specific recycling instructions.

While our products are considered clean, we recommend consulting your physician before incorporating any Oak Essentials products into your routine during pregnancy.

Oak Essentials products are designed to work as a skincare system. The first step in the routine is the Cleansing Balm, which works to remove makeup and impurities. Next, we suggest a few sprays of the Balancing Face Mist to hydrate the skin, followed by a few drops of the Ritual Oil. Lastly, seal it all in with the Moisture Rich Balm. We recommend using the Restorative Face Mask a few times a week following the Cleansing Balm.

We suggest layering serums after the Balancing Face Mist and before the Ritual Oil and Moisture Rich Balm.

The blue tansy in the Ritual Oil is naturally blue-to-green in appearance. Since blue tansy is a natural essential oil, it can be prone to color change. This is a naturally-occurring process that may take place, but does not affect the safety or efficacy of the product. For best results, please avoid exposing the Ritual Oil to light and elevated temperatures.

We offer two complimentary samples at checkout with all OakEssentials.com orders.

If the texture of your Moisture Rich Balm isn't what you expected, don't worry! Due to the nature of our formulas and the fact that all of our ingredients are natural, slight variations in textures or consistencies are totally normal. These usually occur due to temperature changes in transit and will not affect the efficacy or quality of your Moisture Rich Balm. If your Moisture Rich Balm is softer than you'd like, simply place the jar in your refrigerator overnight and it will solidify to a firmer consistency. In the morning, let it come up to room temperature and apply as usual! If you live in a hotter climate, we recommend storing your Moisture Rich Balm in a cooler part of the house or away from direct sunlight to keep solid.

Our entire product line is available at Jenni Kayne locations across the US, as well as select Nordstrom and Bloomingdale’s stores. You can also purchase our products online at OakEssentials.com, JenniKayne.com, Ulta.com, Nordstrom.com, and Bloomingdales.com.

When you sign up for an Oak Essentials subscription, you’ll enjoy 15% off every shipment and double points on all subscription orders. Feel free to customize your subscription schedule to every 30, 60, 90, or 120 days. Plus, subscribers receive exclusive perks, like early access to promotions and new launches.

You can enroll in our subscription service by visiting the product page of the particular item you would like to subscribe to and selecting Subscribe and Save before adding the item to your cart. After adding the item to your cart, you will be prompted to set your subscription schedule to every 30, 60, 90 or 120 days.

Still have questions? Text us at 310-730-5325 and a member of our Oak Essentials team will assist you in setting up a subscription on our website.

You can modify your subscription at any time. Simply log into your account on oakessentials.com and select Subscriptions to view your active subscriptions. Select the subscription you wish to modify, then you can pick your preferred shipping cadence (30, 60, 90 or 120 days), skip an upcoming order, select a new charge date, add or remove a product on your existing subscription, change the shipping address, or update your payment information.

Still have questions? Text us at 310-730-5325 or simply reply “GLOW” to any of our Oak Essentials text messages along with any changes you would like to make to your existing subscription! Our team is always happy to assist.

All modifications and additions to subscriptions can be done via text or through managing your account directly on oakessentials.com. If you have any questions about subscriptions, text “GLOW” to 310-730-5325 for assistance or you can email our team at hello@oakessentials.com.

Yes. All recurring subscription orders earn double points, which can then be redeemed on future subscription orders or one-time purchases made directly from our site.

Yes, just add the desired subscription to your cart with the shipping frequency you prefer—and make sure you are logged in to your account. The option to apply your rewards to your order will appear at checkout.

Recurring subscription orders are not eligible for reward redemption as they are discounted automatically, but you can apply any existing rewards to the first order in a new subscription.

Promo codes are not eligible on subscription orders as your discount is already built into the subscription price! You will always receive 15% off of subscription orders automatically. Rewards are still applicable to recurring orders.

Your account most likely just hasn't been activated. Visit the Account tab, select Create an Account, and sign up using the same email that is listed on your subscription order.

Yes. You can cancel your subscription at any time. Simply log into your account on oakessentials.com and select Subscriptions to view your active subscriptions. Select the subscription you wish to cancel, select Cancel Subscription and your reason for canceling, and confirm the cancellation. You can reactivate a canceled subscription at any time.

Cancellations to subscriptions can also be made over text. Simply text our team at 310-730-5325 and let us know that you would like to cancel your subscription. We will follow up directly to confirm the cancellation.

Feel free to contact Oak Essentials Customer Service via email at hello@oakessentials.com, by Live Chat on our website, or by phone or text message at 310-730-5325. One of our team members will get back to you promptly. We look forward to helping with your subscription!

You can reach us via email, live chat, or phone.

Email: hello@oakessentials.com
Call or text: 310.730.5325

Please note that message and data rates may apply. By texting us, you consent to receive promotional text messages from Oak Essentials at the mobile number you use to text, and you are opting in to receive future messages or phone calls via the number provided. Reply STOP to opt-out.