Orders & Returns

We accept returns on any unopened or unused products within 30 days of the purchase date to be refunded back onto the original form of payment. Item must be returned in its original condition. For assistance with any opened product that has been tried or tested, please contact customer service at hello@oakessentials.com within 30 days with your feedback and we can facilitate a refund. For items purchased as a gift, please contact hello@oakessentials.com.
To contact customer service, please email hello@oakessentials.com.
You can check the status of your order by logging into your account, viewing Orders and selecting the link to the corresponding purchase number. If you can't find your package, be sure to check around your home and mailbox. Occasionally, packages are marked as 'Delivered' before they're actually dropped off. If your package does not turn up in 72 hours, please contact Customer Service via Chat, phone at 310 730 5325, or email us at hello@oakessentials.com.
We are unable to modify or cancel orders after they are placed. For additional help, please email hello@oakessentials.com.
We accept returns on any unopened or unused products within 30 days of the purchase date to be refunded back onto the original form of payment. Item must be returned in its original condition. For assistance with any opened product that has been tried or tested, please contact customer service at hello@oakessentials.com. At this time, we are unable to offer exchanges.
For items purchased as a gift, please contact hello@oakessentials.com.
At this time, orders placed on the Oak Essentials website cannot be returned to Jenni Kayne stores.
We accept PayPal, Klarna, and all major debit and credit cards.
Please email us at hello@oakessentials.com.
Yes, we offer a welcome discount if you sign up for our newsletter. Head to the bottom of our website, enter your email address in the box and select “join” to stay in the glow.
You are only able to use one promotion code per order.
You can purchase Oak Essentials at Oakessentials.com, Jennikayne.com, or any of our Jenni Kayne retail store locations.
Klarna is a payment tool that enables you to split your purchase into four interest-free payments.
Simply select to pay with Klarna at checkout. Klarna will split your purchase into four equal payments. The first payment is collected at checkout and the remaining three will be collected every two weeks.
There is no interest when paying with Klarna, nor are there any hidden fees when you pay on time.

Shipping

Domestic ground shipping is $12 for orders below $50, and free for orders $50 and above.
No, at this time we are unable to ship to a PO, APO, or FPO address.
All orders will ship via FedEx Ground unless expedited shipping is selected at checkout.
Orders are shipped within 48 business hours of receipt. Orders that are placed on weekends and holidays are processed within 48 hours of the following business day. Orders generally will arrive within 5-10 business days after processing.
Applicable sales tax will be charged on all orders.

Rewards Program

Head to oakessentials.com/pages/rewards to sign up. You’ll even get 25 points on us.
If you have an account, you’re an Essentialist! To view your available points and current rewards tier, go to oakessentials.com/pages/rewards.
For every 100 points you earn, you’ll be able to redeem $10 off a future purchase up to $40 off. Essentialists also receive free shipping and early access to launches and events. To view the perks for each tier, go to oakessentials.com/pages/rewards.
Your birthday points bonus will be added to your account on your birthday.
The membership tiers (Sage, Willow, and Oak) are based on the number of points you've earned in a given year.
No, past purchases do not count.
Each time you earn 100 points, you will have the option to redeem $10 off your order at checkout, up to $40 off.
No, unfortunately rewards redemption is not available when checking out with ShopPay. To redeem your rewards, we recommend checking out as a guest. If you have any questions, feel free to email us at hello@oakessentials.com.
No, rewards cannot be applied to subscriptions since those orders are processed automatically.

Gift Cards

At this time, we do not offer gift cards.

General

Apply for our Ambassador Program at oakessentials.grin.live and we will be in touch if your application meets our requirements.
Please email us at hello@oakessentials.com.

Products

Our products are never, and will never be, tested on animals.
Our Ritual Oil and Balancing Mist are vegan-friendly product. However, our Cleansing Balm, Moisture Rich Balm, and Restorative Mask all contain animal by-products such as honey and beeswax and would not be considered vegan.
Our products are formulated without gluten.
Our products are formulated without synthetic fragrances—the scent of our products comes from various natural essential oil blends.
Essential oils used in our formulas such as Lavender and Orange Peel contain naturally occurring allergens. Please refer to the ingredient list prior to use to identify individual-specific concerns and perform a patch test behind the ear, if necessary.
Our products are manufactured and filled in Southern California.
Our products, when stored properly, expire 6 months after opening. Please store products in a cool, dry place and discontinue use after this period of time.
Currently, all of our products are packaged in glass with plastic closures.
To recycle our packaging, please separate each piece and recycle the dust liners, lids, sprayers, and caps separately. Our jars and bottles cannot be recycled. Please always check with your local authority to ensure your recycling properly.
Please consult your physician before using any of our products while pregnant.
Oak Essentials products are designed to work as a skincare system. The first step in the routine is the Cleansing Balm, which works to remove makeup and impurities. Next, we suggest a few sprays of the Balancing Face Mist to hydrate the skin, followed by a few drops of the Ritual Oil. Lastly, seal it all in with the Moisture Rich Balm. We recommend using the Restorative Face Mask a few times a week following the Cleansing Balm.
We suggest layering serums after the Balancing Face Mist and before the Ritual Oil and Moisture Rich Balm.
The blue tansy in the Ritual Oil is naturally blue-to-green in appearance. Since blue tansy is a natural essential oil, it can be prone to color change. This is a naturally-occurring process that may take place, but does not affect the safety or efficacy of the product. For best results, please avoid exposing the Ritual Oil to light and elevated temperatures.
We currently do not offer samples, but if you decide to try a full-sized product and are unhappy for any reason, we'd be happy to help with a refund!
If the texture of your Moisture Rich Balm isn't what you expected, don't worry! Due to the nature of our formulas and the fact that all of our ingredients are natural, slight variations in textures or consistencies are totally normal. These usually occur due to temperature changes in transit and will not affect the efficacy or quality of your Moisture Rich Balm. If your Moisture Rich Balm is softer than you'd like, simply place the jar in your refrigerator overnight and it will solidify to a firmer consistency. In the morning, let it come up to room temperature and apply as usual! If you live in a hotter climate, we recommend storing your Moisture Rich Balm in a cooler part of the house or away from direct sunlight to keep solid.

Subscriptions

When you sign up for an Oak Essentials Subscription, you will receive 15% off every shipment as well as double points on all subscription orders. You can subscribe to as many or as few Oak Essentials products as you'd like, including bundles like The Routine. You also have the flexibility to set your Subscription schedule to every 30, 60, or 90 days.
You can enroll in our subscription service by visiting the product page of the particular item you would like to subscribe to and selecting Subscribe and Save before adding the item to your cart. After adding the item to your cart, you will be prompted to set your Subscription schedule to every 30, 60 or 90 days.
You can modify your Subscription at any time. Simply log into your account on oakessentials.com and select Subscriptions to view your active subscriptions. Select the subscription you wish to modify, then you can pick your preferred shipping cadence (30, 60, or 90 days), skip an upcoming order, select a new charge date, add or remove a product on your existing subscription, change the shipping address, or update your payment information.
Yes. All recurring subscription orders earn double points, which can then be redeemed on future subscription orders or one-time purchases made directly from our site.
Yes. Redeeming your points is easy! Once logged into your account, visit the Rewards page, click Redeem My Points, confirm, and your discount will be added to your upcoming subscription charge.
Promo codes are not eligible on subscription orders as your discount is already built into the subscription price! You will always receive 15% off of subscription orders automatically. Rewards are still applicable to recurring orders.
Your account most likely just hasn't been activated. Visit the Account tab, select Create an Account, and sign up using the same email that is listed on your subscription order.
Yes. You can cancel your Subscription at any time. Simply log into your account on oakessentials.com and select Subscriptions to view your active subscriptions. Select the subscription you wish to cancel, select Cancel Subscription and your reason for canceling, and confirm the cancellation. You can reactivate a canceled subscription at any time.
Feel free to contact Customer Service via Chat, by phone at 310 730 5325, or via email us at hello@oakessentials.com.

Product Ingredients

Butyrospermum Parkii (Shea) Butter, Cera Alba (Beeswax, Cire d'abeille), Carthamus Tinctorius (Safflower) Seed Oil, Borago Officinalis Seed Oil, Argania Spinosa Kernel Oil, Rhus Verniciflua Peel Cera/Rhus Verniciflua Peel Wax, Myrica Pubescens Fruit Wax, Helianthus Annuus Seed Cera/Helianthus Annuus (Sunflower) Seed Wax, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Tocopheryl Acetate, Oryza Sativa (Rice) Bran Extract, Lavandula Angustifolia (Lavender) Oil, Helianthus Annuus (Sunflower) Extract, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Tocopherol, Rosmarinus Officinalis (Rosemary) Leaf Extract, Citral, Limonene, Linalool
Carthamus Tinctorius (Safflower) Seed Oil*, Helianthus Annuus (Sunflower) Seed Oil*, Sesamum Indicum (Sesame) Seed Oil*, Borago Officinalis (Borage) Seed Oil, Prunus Amygdalus Dulcis (Sweet Almond) Oil, Lavandula Angustifolia (Lavender) Oil, Juniperus Virginiana Wood Oil, Pelargonium Graveolens Flower Oil, Citrus Aurantium Dulcis (Orange) Peel Oil, Copaifera Officinalis (Balsam Copaiba) Resin, Vetiveria Zizanoides Root Oil, Phenoxyethanol, Tocopherol, Ethylhexylglycerin. *Certified Organic
Simmondsia Chinensis (Jojoba) Oil*, Borago Officinalis (Borage) Seed Oil, Sclerocarya Birrea (Marula) Seed Oil, Carthamus Tinctorius (Safflower) Seed Oil*, Tanacetum Annuum Flower (Blue Tansy) Oil, Pelargonium Graveolens (Rose Geranium) Flower Oil, Ormenis Multicaulis (Chamomile Maroc) Oil, Lavandula Angustifolia (Lavender) Oil, Curcuma Longa (Turmeric) Root Oil, Anthemis Nobilis (Roman Chamomile) Flower Oil, Tocopherol, Ethylhexylglycerin, Phenoxyethanol, Limonene. *Certified Organic
Aqua (Water, Eau), Rosa (Rose) Damascena Flower Water, Helianthus Annuus (Sunflower) Seed Oil, Glycerin, Lavandula Angustifolia (Lavender) Oil, Abies Balsamea (Balsam Canada) Needle Oil, Juniperus Virginiana Wood (Cedarwood) Oil, Boswellia Carterii (Frankincense) Oil, Aloe Barbadensis (Aloe Vera) Leaf Juice, Tocopherol, Xanthan Gum, Ethylhexylglycerin, Phenoxyethanol, Potassium Sorbate, Lactic Acid, Limonene, Linalool.
Carthamus Tinctorius (Safflower) Seed Oil*, Cocos Nucifera (Coconut) Oil*, Sesamum Indicum (Sesame) Seed Oil*, Borago Officinalis (Borage) Seed Oil, Cera Alba (Beeswax, Cire d'abeille), Theobroma Cacao (Cocoa) Seed Butter, Hippophae Rhamnoides (Sea Buckthorn) Fruit Oil, Rosa (Rose) Damascena Flower Oil, Pelargonium Graveolens (Rose Geranium) Flower Oil, Ormenis Multicaulis (Chamomile Maroc) Oil, Lavandula Angustifolia (Lavender) Oil, Tocopherol, Ethylhexylglycerin, Phenoxyethanol, Citronellol, Geraniol, Linalool. *Certified Organic
Mel (Honey, Miel)*, Persea Gratissima (Avocado) Oil, Glycerin, Cera Alba (Beeswax, Cire d'abeille), Carthamus Tinctorius (Safflower) Seed Oil*, Hippophae Rhamnoides (Sea Buckthorn) Fruit Oil, Cananga Odorata (Ylang Ylang) Flower Oil, Pelargonium Graveolens (Rose Geranium) Flower Oil, Anthemis Nobilis (Roman Chamomile) Flower Oil, Lavandula Angustifolia (Lavender) Oil, Tocopherol, Ethylhexylglycerin, Phenoxyethanol, Citronellol, Linalool. *Certified Organic
Carthamus Tinctorius (Safflower) Seed Oil*, Cera Alba (Beeswax, Cire d'abeille), Sesamum Indicum (Sesame) Seed Oil*, Persea Gratissima (Avocado) Oil, Helianthus Annuus (Sunflower) Seed Oil, Rosmarinus Officinalis (Rosemary) Leaf Oil, Mentha Citrata (Bergamot Mint) Oil, Lavandula Angustifolia (Lavender) Oil, Juniperus Mexicana (Cedarwood) Oil, Cupressus Sempervirens (Cypress) Leaf/Nut/Stem Oil, Copaifera Officinalis (Balsam Copaiba) Resin, Citrus Aurantium Dulcis (Orange) Peel Oil, Tocopherol, Ethylhexylglycerin, Phenoxyethanol, Limonene, Linalool. *Certified Organic